Return & Refund Policy

Order Confirmation

By placing an order with Laura’s Closet, you confirm that you have reviewed and accepted our Return & Refund Policy before completing your purchase.

By completing checkout, you agree that:

• You understand our return conditions and return timeframes.
• You agree to follow the return instructions outlined in this policy.
• In the event of a payment dispute or chargeback, this policy and all related order records may be used as supporting evidence.

Returns

If you are not fully satisfied with your purchase, eligible items may be returned within 30 days after delivery.

Return Conditions

To qualify for a return, items must meet the following conditions:

• Products must be unworn, unused, and unwashed.
• Items must be returned in their original packaging.
• Products must be in original condition without damage caused by misuse.
• Customers are responsible for return shipping costs.
• Returns showing signs of excessive wear or improper use may be declined.

Once your return is received and inspected, processing typically takes up to 7 business days.

How To Request a Return

To begin a return request, please contact us within 30 days of receiving your order.

Email: info@lauraclosetshop.com

Please include:

• Your order number
• Full name
• Shipping address
• Reason for the return
• Photos of the item if damaged or incorrect

Our support team will provide the appropriate return instructions.

Please do not send any return without prior approval, as unauthorized returns may not be accepted.

We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email: info@lauraclosetshop.com

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

After review, we may offer:

• A replacement item
• A partial refund
• A full refund where appropriate

In some cases, returning the damaged item may not be necessary.

Lost Packages

If your package appears lost during transit, please contact us as soon as possible with your tracking information.

Our team will assist in investigating the shipment with the courier service. If the package is officially confirmed as lost, we will arrange a replacement or refund when applicable.

Packages refused at delivery, unclaimed shipments, or orders returned due to incorrect address details may be subject to a handling and shipping deduction fee.

Order Cancellations

Orders may be cancelled before shipment by contacting our support team immediately.

Once an order has been shipped, cancellation is no longer possible. In this case, customers may request a return after delivery according to this policy.

To request a cancellation, contact:

info@lauraclosetshop.com

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact us first so we can help resolve the matter quickly and fairly.

In the event of a chargeback or payment dispute, Laura’s Closet may provide relevant documentation to the payment provider, including:

• Order confirmations
• Tracking information
• Communication records
• Delivery confirmation

Filing a dispute without contacting us first may delay the resolution process.

Additional Information

• Returns are sent to our fulfillment facility and return shipping costs are the responsibility of the customer.
• Shipping fees are non-refundable unless otherwise stated.
• We are not responsible for delays caused by customs, carriers, or external shipping disruptions.
• Hygiene-sensitive products may not qualify for return if used or opened.

Contact Information

Laura’s Closet
Vancouver, Canada
Email: info@lauraclosetshop.com